STARS Training Online

Training Designed for Washington State Child Care Professionals

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Terms of Use

Payment Options

Refunds and Cancellations

Refunds are only available within 72 hours of payment processing. Refunds are charged a 2.9% processing fee, which is the fees that occur from the merchant teller (credit card companies) for processing a payment or a refund. If a refund is requested, the student is responsible for the refund processing fee.

After 72 hours, you will have the option of transferring to an optional method of STARS training with Successful Solutions; however a refund will not be issued.

Customer support is available from 9 am – 9 pm, 7 days a week. Our website has been successfully tested on Internet Explorer, Firefox, and Safari. If you do encounter a technical problem, we will make every effort to help you successfully complete the training.

Chargebacks

A chargeback is a claim by the credit card owner that the card was used fraudulently. If a chargeback is filed on your payment transaction, you will be charged $20 in addition to being responsible for the training registration fees. This most often occurs when the credit card owner forgets that they gave permission for the card to be used, or does not recognize the charge on their credit card statement.

Certificates and credit for the training will not be issued until the full registration fee, plus chargeback fee has been paid. Canceling the fraudulent use claim with the credit card company is not a solution, there will still be a $20 fee and it will take the credit card company up to 6 months to return the funds to us. Filing false claims is a serious problem that is not easily resolved. The student is ultimately responsible for all costs due to a chargeback, please make sure that you document your credit card charges carefully.

Term of Training Access

 Your log-in information will expire upon completion of the training. You will have twelve months from registration to complete the training and then you will no-longer have access to the training.

Training Passwords

Training passwords are activated between 8 am and 9 pm, 7 days a week.

If you register between 9 pm and 8 am (during the night), your user name and password will be activated first thing the next day.