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Training Designed for Washington State Child Care Professionals

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Conflict Resolution

1 Hour in Child Guidance

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Introduction

This course familiarizes students with the definitions of conflict, conflict resolution, and conflict management; and identifies the origins of conflict and the basic beliefs about conflict and conflict management. It also discusses the strategies and steps for conflict resolution and identifies conflict management styles.

 Learning Outcomes:

  • Identify what conflict resolution is.

  • Identify basic beliefs about conflict.

  • Identify effective conflict resolution strategies.

  • Learn the steps of effective conflict resolution.

  • Identify important points when dealing with conflict resolution.

  • From a scenario, demonstrate positive conflict resolution techniques.

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