Traditional Washington STARS Online

The most important thing you can do to prevent misbehavior - and to help the children you work with succeed in general - is to develop a genuine, positive relationship with each child.

Discussion Board Assignment

Assignment A

Tips and Ideas

Forum: Let's Share

How do you promote communication skills in your classroom?   

Discussion Board Assignment

Assignment B

Communication Role Play

Participate in the discussion board.


Discussion Board Assignment

Assignment C

Positive Way to Redirect

Participate in the discussion board.



A Basic Approach to Communication with Children

This course is designed to introduce communication skills that encourage and promote positive behaviors and open communication between children, parents and staff.



Positive communication helps caregivers to interact with children in a nurturing, respectful, supportive, and responsive way. COMMUNICATION IS MORE THAN WORDS, IT IS ALSO TONE OF VOICE, FACIAL EXPRESSIONS, AND BODY LANGUAGE.

This course is based on information on pages 54-56 in the Child Care Center Licensing Guidebook, 2nd ed. (2006). DEL-LC 2001 (x) 10/06.

Concepts covered:

  • Active listening
  • Positive communication skills



Learning Outcomes


Goal 1:

Understand the importance of and demonstrate the ability to use positive communication skills.


Participants will be able to:

  • Demonstrate the use of positive communication skills, and

  • Use active listening techniques.

Goal 2:

Demonstrate knowledge of how the use of positive communication skills can influence a child’s behavior.


Participants will be able to:

  • Demonstrate the use of positive communication as an appropriate guidance
    technique for infants, toddlers, preschoolers, and school-age children.


  1. Using Positive Communication




Recommended Resources


Crary, E. (1984). Kids can cooperate: A practical guide to teaching problem solving. Seattle: Parenting Press.

Faber, A., & Mazlish, E. (1995). How to talk so kids will listen & listen so kids will talk. New York: Simon and Schuster Publishing Co.

Faber, A. & Mazlish, E. (1995). How to talk so kids can learn: At home and in school. New York: Simon and Schuster Publishing Co.

Winning ways to talk with young children. DSHS Publication 22-649(X).

Communication Brochure:

          Children’s Home Society of California

          1300 W. Fourth Street

          Los Angeles, CA 90017

          (213) 240-5900 (213) 240-5945


         Available free of charge in English, Spanish, Khmer, and Vietnamese



Online Resources


For additional information on child development, we have provided links to optional resources and articles which you may choose to read and save on your computer. The links below may be for third-party websites. We do not control the content on third-party websites, which means that the web pages can be moved or changed at any time without our knowledge. We check the links below on a regular basis, however we are unable to guarantee that they will be functional at all times. If the link does not work, you can copy the title of the resource and paste it into Yahoo or Google to search for the location of the new page.

Articles/websites are for resource purposes only and are not necessarily the opinions of Successful Solutions or our trainers.


Website Links:


Developing Responsibility And Self Management In Young Children: Goals Of Positive Behavior Management

Disciplining the Young Child, UNH Cooperative Extension, 04/02

Winning Ways to Talk with Young Children, Univ. of Florida

Differences Between Praise and Encouragement

Understanding Children with Challenging Behaviors, University of Minnesota

The Dangerous Game of Labeling a Child

Overcome Labeling by Giving Kids a New Way to Describe Themselves

The Early Learning Community


A Basic Approach to Communication with Children


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